Terms & Conditions
Booking Confirmation
We request you to confirm your reservation by making 50% advance payment of the stay duration against Bank transfer/ cash deposit. Kindly check the availability with us before making any advance payment.
Cancellation & Retention Charge Policy
- Cancellations are not accepted over the phone. All cancellations must be made in writing.
- In case request for cancellation of reservation is received before 30 clear days or more in advance before the scheduled date of check in, 80% of the advance taken will be refunded.
- If the request for cancellation of reservation is received between 15 to 29 days, 50% of advance taken will be refunded.
- No refund will be given, if the cancellation intimation is received less than 15 days before the date of arrival.
- Reducing the length of stay on arrival will attract retention/ penalty charges for full length stay.
- Cancellation upon Arrival/ No-show/ Early Departure/ Change of Dates/ Partial Cancellation will be treated as Cancellation. No refund will be given,100% retention will be chargeable.
- All disputes subject to Kullu Jurisdiction.
Privacy Policy
This Privacy Policy Statement sets out the data processing practices carried out through the use of the Internet and the World Wide Web by all companies of Upnorth, Naggar.
Upnorth, Naggar, collect personal information from visitors to this web site through the use of enquiry and reservation forms and every time you e-mail us your details. We also collect information automatically about your visit to our web site. You may also give Upnorth, Naggar, personal information using the Internet. Upnorth, Naggar may use this information to contact you, by e-mail or other methods. This information may be used, for example, to inform you of special promotions, price offers etc.
Upnorth, Naggar, respects your right of privacy. If you tell us that you do not wish to have this information used we will respect your wishes. If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact Marketing Department. Upnorth websites may contain links to other web sites. Upnorth, Naggar is not responsible for the privacy practices or content of these web sites. Any links to other web sites does not mean that Upnorth endorses or accepts any responsibility for that site. Please be aware when visiting other sites that Upnorth has no control over the content of that web site. Please also ensure that you have taken precautionary measures to ensure that any downloads etc. from these sites are free of any virus or any other items that may cause destruction.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Refund Policy
When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.
